Refund Policy
Welcome to Assets by Its The SA! Our Refund Policy is carefully designed to offer transparency and clarity regarding refunds for graphics, mockups, 3D elements, templates, eBook guides, and stock photos purchased on our platform.
No Refund Policy
Once a purchase is completed, we do not offer refunds. We strongly recommend users to thoroughly review and verify their selections before making a purchase. We encourage you to:
- Preview Assets: Explore the dedicated product pages for each asset, where you’ll find detailed information, images, and sometimes even previews to assess the features and quality.
- Check Compatibility: Ensure that the asset is compatible with your design environment, software, or project requirements before completing the purchase.
- Review Specifications: Take note of the technical specifications and requirements of the asset to confirm that it aligns with your project’s needs.
Quality Assurance
We take pride in curating a collection of high-quality assets, and we strive to provide accurate and comprehensive information about each product. Our commitment is to deliver assets that meet the expectations of our users.
Exceptions
Refunds may only be considered in the following circumstances:
- Asset Defects: If a purchased asset is found to have significant defects that hinder its functionality and were not apparent during the preview, we may consider a refund.
- Unauthorized Transactions: In cases of unauthorized transactions or fraudulent activities, we will investigate and take appropriate action, which may include issuing a refund.
Contact Us
If you believe your situation qualifies for an exception or if you encounter any issues with a purchased asset, please contact our support team via our Contact Us Page. Provide detailed information about the problem, and our team will assess the situation promptly.
Your Responsibility
As a user of Assets by Its The SA, you acknowledge and accept that it is your responsibility to carefully assess and verify the suitability of the assets for your projects before completing a purchase.
Thank you for choosing Assets by Its The SA for your asset needs. If you have any questions or concerns about our Refund Policy, please contact our support team, and we’ll be happy to assist you. Happy creating!
